Shipping policy
Shipping Policy
We deliver to addresses in Australia using Australia Post or Anonymous Wine Freight.
Orders are dispatched within 2 business days.
Approximate delivery times (from email confirmation of order):
- Sydney & Melbourne 4 business days
- Brisbane 5 business days
- Adelaide, Hobart & Perth 6 business days
- Regional Australia 7+ business days
We offer flat rate shipping to our customers, with free shipping on orders over $200.
Anyone at the nominated delivery address who receives the goods is presumed to be authorised to receive the goods.
Returns Policy
If goods are damaged in transit, we will arrange collection of damaged goods and replace them at our cost.
If the goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, as you prefer.
If you change your mind once you receive the goods, you may within 7 days return them to us at your cost and we will send you alternative goods, selected by you to the same value (minus the value of any consumed goods and the additional freight to resend the goods).
If you are dissatisfied with a purchase you make from us for any reason please contact us by email info@bynomeans.com.